Located in Knoxville, Tennessee, Custom Foods of America Inc. has garnered a reputation for not only its quality food products but also its exemplary service, particularly focusing on the logistical aspect of food supply. Numerous reviews highlight their efficient operations and the friendly demeanor of the staff, with Craig Cross providing practical directions to navigate the facility amidst ongoing construction. The Southern hospitality shines through consistently, as noted by Reginald McFarland, who appreciated the warm welcome and flexibility offered by the team, exemplifying a commitment to customer care. Angela Legge stands out in her gratitude towards the logistics team, emphasizing the importance of positive feedback in a high-pressure environment. Customers frequently mention the speed of unloading and the ease of navigation throughout the facility, often with minimal wait times, suggesting an organized and responsive operation. As reflected in reviews from David Bennett and Wolfgang Wendland, the emphasis on efficiency, coupled with a welcoming atmosphere, enhances the overall experience for drivers. In a landscape often marred by delays and confusion within food logistics, Custom Foods of America Inc. stands apart with a rare blend of operational excellence and heartfelt service, ensuring that every visit is not just a transaction but a testament to true Southern hospitality.
Amenities and More
Accessibility
Has wheelchair-accessible car park
Has wheelchair-accessible entrance
Service options
Offers delivery
Photos
Reviews For Custom Foods of America Inc.
Craig Cross
May 25,2025
Umm. Nice quick folks. Entrance to the shipping docks is off pleasant ridge rd or sycamore dr. Both entrances is in the nw corner. The "shipping" docks is closed currently due to them expanding their bldg. So use syc or pleasant ridge. Once in gate drive past the receiving docks. Worm your way to the shipping docks. Grab any dock between 1-6. Walk to the shipping office (by dock 1). Call them to check in. You'll need po and dock number to check in. NO OVERNITE PARKING.
Reginald McFarland
May 16,2025
Arrived 4pm a day early appointment at 7am tomorrow, but was told that I could overnight here if I wanted. And unloading starts at 5am and they’d more than likely work me in. Staff that I’ve met so far are friendly and respectful. NOTHING BEATS SOME GOOD OLE SOUTHERN HOSPITALITY!!!
Angela Legge
Apr 19,2025
Custom Foods is and/has always been a great place for drivers to come to. I would love to speak with their logistics manager so that I could tell them directly, Thank You. I know they hear consistently when something is wrong but no one ever calls to give them "their flowers" while they are still here. Please tell Jill Great Job!
David Bennett
Apr 16,2025
Ok. The only entrance to both the Shipping and Receiving Departments is on West Industrial Parkway. Don't follow your GPS. Go on Route 62 and turn into Industrial Parkway. Go to the stop sign, and turn left. The entrance will be on your left. The first building you come to will be the Shipping building. If you're delivering, the two docks a little further in on the left are for Receiving. They start at 5 am. Each department has their own check in doors. You can't miss Shipping. Receiving is on the left side of the two docks. The signs state to back into a dock, then check in. If both receiving docks are full, just park in front of a shipping door. They'll flip everyone around when they get started. Staff seems pretty friendly. In and out in little time. Yes, they have late fees. I believe pics are already posted.
Wolfgang Wendland
Mar 20,2025
They’re under construction as of January 2025. Easy in/out. Loaded in less than an hour.
Ronald Parrish
Mar 15,2025
Showed up 7hrs early for a noon p/u because of a 1am delivery at Walmart. The guy who drives a silver car and parks by the shipping office is really nice and will help you out and tell you where to go. The other guy in the shipping office walks around and checks the trailers at the docks before he starts his shift in the office. While he's walking around, he'll come to your truck if he sees that your up, and will tell you what to do instead of just leaving you sitting there. They loaded me in an hour and brought my paperwork to the truck. Super nice guys loading and in the office. GREAT JOB guys and Custom Foods. You guys are the example of how it should be done everywhere. THANK YOU.
Tris Spehar
Mar 11,2025
I called the day before delivery told them I won’t be on time, that I was going to be at least 15 to 30 mins late and the woman I talked to in receiving just moved my appointment from 0550 to 0700 and was very pleasant. Got there at 0635 that next morning had me in a door within 10 mins and unloaded within 1 hr super nice warehouse personnel I’ll definitely be back here to unload thanks again for the great service
Carl Holcomb
Feb 25,2025
One of the better food companies for truch drivers to do buisiness without
Reviews For Custom Foods of America Inc.